Frequently Asked Questions
Everything you need to know about our fresh, sustainable food delivery service.
How do you ensure the freshness of the produce during transit?
We use specialized temperature-controlled packaging and eco-friendly insulation to maintain optimal freshness from our farm to your doorstep. All orders are shipped via express couriers to minimize time in transit.
Where does Greenhouse source its ingredients?
We prioritize local sourcing, partnering with organic certified farmers and sustainable producers within a 200-mile radius of our distribution centers to ensure the highest quality and lowest carbon footprint.
What is your policy on damaged or spoiled items?
Your satisfaction is our priority. If any item arrives damaged or does not meet our freshness standards, please contact us within 24 hours of delivery with a photo, and we will issue a full refund or replacement immediately.
Can I customize my delivery schedule?
Yes, through your account dashboard, you can skip weeks, pause your subscription, or change your delivery day to suit your schedule. Changes must be made at least 48 hours before your next scheduled delivery.
Is your packaging recyclable?
Absolutely. 95% of our packaging is curbside recyclable or compostable. We use cornstarch-based liners and recycled cardboard boxes to remain as plastic-free as possible.
Do you offer options for specific dietary restrictions?
Yes, our store allows you to filter products by dietary needs, including Gluten-Free, Vegan, Keto, and Nut-Free options. Each product page contains a full list of ingredients and allergen warnings.