Returns & Refunds Policy
At Greenhouse, we prioritize the freshness of our farm-to-table products; due to the perishable nature of our goods, we offer full refunds or replacements for any items that arrive damaged or do not meet our quality standards. Please contact our support team within 24 hours of delivery to initiate a claim.
Inspect Your Order
Examine your delivery immediately upon arrival to ensure all perishable items are fresh and the packaging is intact.
Document Issues
Take clear photos of any damaged goods or quality concerns to help us process your request quickly.
Contact Support
Email our team at [email protected] within 24 hours with your order number and the photos of the items in question.
Receive Resolution
Once verified, we will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing